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  5. Invalid Customer message in Customer Shipment Packing Setup when customer is valid
  1. Home
  2. Knowledge Base
  3. MAPADOC - Sage 100 Cloud
  4. Invalid Customer message in Customer Shipment Packing Setup when customer is valid

Issue

User gets an “Invalid Customer” message in Customer Shipment Packing Setup when customer selected/entered is valid.

 
This message is being displayed most likely because the customer selected/entered is setup for outbound ASNs.  If a customer is setup for outbound ASNs they cannot be setup in this screen.  Only non-ASN customers can be setup in this screen.

Resolution

Determine if the customer number is setup as a trading partner.  If so, check the 856 Out: ASN Creation Setup option to see if that trading partner has a setup record.  If so – either use that setup or delete it and setup the customer in the Customer Shipment Packing Setup screen.  Note that IF an ASN is required to be sent the 856 Out: ASN Creation Setup screen should be used.

 
If the customer number is not setup as a trading partner it still may be associated to one via the Ship To Cross Reference.  Determine if the customer is associated to a trading partner via the Ship to Cross Reference and then check if that trading partner is setup for ASNs

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