Channel Success Story: Emerald TC

By April 6, 2016EDI

Located just outside of Atlanta, Georgia, Emerald TC (ETC) has been a long-time MAPADOC EDI channel partner. Cherry Williamson, Principal at ETC, is a huge fan of not only the MAPADOC EDI product, but also the MAPADOC team.


“MAPADOC EDI is my go to product and team when I have a client that needs an EDI solution,” stated Cherry. “In fact, I don’t know what I’d do without them. We often have complex implementations and when MAPADOC is part of that equation, I know I don’t need to worry about the EDI component, and that peace of mind is priceless. With EDI processing happening 24 hours a day, 7 days per week, downtime is never an option.”


APP_Paddle_image.jpgCherry recounted an example during a systems conversion for American Paint Paddle (APP). APP is the leading supplier of paint paddles (a.k.a. stir sticks), rulers, yardsticks, and other promotional wood products for the paint, home improvement, and specialty advertising industries. They had suffered from a bad Electronic Data Interchange (EDI) integration with a third-party software vendor. As a result, APP couldn’t fill the EDI requirements with all the big-box vendors. At the same time, their current ERP product was about to become obsolete. A referral led them to ETC.


After conducting a thorough needs analysis, “Sage was the clear choice to replace their current solution,” recalled Cherry. “Additionally, with EDI being the true driving factor for APP making the change, we identified MAPADOC as the ideal solution.


“This was an extremely complex implementation and conversion process,” continued Cherry. “While this was a huge change for APP, careful pre-planning by all parties involved and excellent training and support during their go-live helped everything fall into place.” With 80% of APP’s business done through EDI, having reliable processing is significant.


“I simply cannot risk an EDI implementation that doesn’t work the way it needs to,” proclaimed Cherry. “With MAPADOC EDI and their exceptional team, I never give this a second thought.”



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